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If you are experiencing a true, life-threatening emergency, call 911.  Call our office only after you have made arrangements to get to the Emergency Room.

Our Oncology Certified Nurses are trained to address patient needs when calling the office.  Calls regarding medical conditions will be referred to the Nurse Navigator.  Calls are returned based on the urgency of a patient’s request.  Calls regarding prescription refills or test results will be returned after urgent patient needs are addressed.  Prescription refills and test results can also be obtained during your next office visit.

The Nurse Navigator will guide the patient to the next appropriate steps in addressing their needs, give instructions on how to treat or monitor the problem, when to seek immediate care and referrals for further services if needed.  The Nurse Navigator will communicate with your physician to coordinate your care.  Out of courtesy to our previously scheduled patients, the physician cannot receive phone calls while examining patients.

Calls after hours or on holidays will be picked up by the answering service.  Calls regarding prescription refills, results of diagnostic tests and patient accounts should be handled during regular business hours.

If you feel you need us, we want to hear from you. Please use this guide as to when you should make your phone call:

Call Anytime – Day or Night – If

• Fever 100.5 F. degrees or greater.
• Uncontrollable nausea or diarrhea.
• Pain medication is not working.
• Chest pains or shortness of breath.
• Severe shaking or chills.
• Bleeding from the nose or gums.
• Blood in the urine.
• Black, tarry bowel movement.
• Severe diarrhea.
• Constipation with intense abdominal cramping.
• Changes in your vision or hearing.
• Increased bruising or pinpoint red or purple spots anywhere on the body.

Call During Regular Office Hours (8:00 a.m.–4:30 p.m. Monday-Friday)

• If you have questions about your medication, treatment or side effects.
• If you’re having nutrition problems.
• For lab tests or scans, please know that results usually take:
  • Scans: 48-72 hours
  • Tumor markers: 72 hours
  • Bone marrow: 7-10 days
  • Pathology Reports: 3-5 days
• If you notice new numbness or tingling of fingers or toes.

Never hesitate to call us for any problem that is important to you. There is no need to be miserable. If a certain medication is not working, call and let us know. Chances are, we can prescribe or suggest something to make you more comfortable.